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Desktop support is a fascinating technical challenge, but you'll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.

Whether you're new to desktop support or building on other certifications you've earned -- like Microsoft's MCDST or MCITP: Desktop Support Technician -- DST certification sets you apart as a well-rounded technician with the soft skills employers covet.

Help Desk Institute (HDI) Desktop Support Technician (DST) training contains:

• Series Overview
• DST Leadership Characteristics Part 1
• DST Leadership Characteristics Part 2
• Teamwork and People Skills
• Support Center Policy and Services Part 1 (free video!)
• Support Center Policy and Services Part 2
• Support Center Resources
• Support Center Delivery Methods Part 1
• Support Center Delivery Methods Part 2
• Support Center Delivery Methods Part 3
• Support Center Processes and Procedures Part 1
• Support Center Processes and Procedures Part 2
• ITIL Basics Part 1
• ITIL Basics Part 2
• ITIL Basics Part 3
• ITIL Basics Part 4
• ITIL Basics Part 5
• DST Customer Management Skills Part 1
• DST Customer Management Skills Part 2
• DST Customer Management Skills Part 3

CBT Nuggets Help Desk Institute HDI Desktop Support Technician DST
CBT Nuggets Help Desk Institute HDI Desktop Support Technician DST
Homepage  2010-05-12  392.45 MB  11