Learn how Cisco Unified Contact Center Express improves operational efficiency and improves customer responsiveness.
Intended Audiance:
Cisco TAC
UCCX experts
Topics Covered:
Install and Upgrade
UCCX 8.0 Overview
UCCX 8.0 Fresh Install
UCCX 8.0 HA-Fresh Install
UCCX 8.0 Linux to Linux L2 Upgrade
UCCX 8.0 Windows to Linux Upgrade
UCCX 8.0 Disaster Recovery System
UCCX 8.0 Virtualisation Support
Features and Functionality
UCCX 8.0 AppAdmin
UCCX 8.0 Licensing
CAD-Client Configuration
CAD-Configurable Answer Drop Feature
CAD-Independant Client Configuration
CAD-Integrated CDA
CAD-Phonebook Search Nonmodal Feature
Cisco Mobile Supervisor and Reporting
CSD MTX Citrix Feature Support
EDBS
Editor Enhancements
HAoWAN
HRC
HRC Enhancements and Troubleshooting
RT Lite-Direct Transfer Ax Line
RT Lite-Historical Report
RT Lite-Simple Join and Join-AX Line
RT Lite-Swap and Cancel Feature
RTPhone Support Overview
Security Improvements and Troubleshooting
WallBoard Support
Serviceability and Maintenability
Analysis Manager -Part 1
Analysis Manager -Part 2
CLI Support
Config Editor Tool
IP Address Change HA
IP Address-Hostname Change SA
Log Profile VoD-Part 1
Log Profile VoD-Part 2
PerformanceNBest Practices-Part 1
PerformanceNBest Practices-Part 2
Post Operation and Troubleshooting
RTMT-Alerts
RTMT-Introduction
RTMT-PerfMon Counters
RTMT-Performance Log Viewer
RTMT-Performance Monitoring
RTMT-Sys Log and Trace Settings
RTMT-Trace Collection-Part 1
RTMT-Trace Collection-Part 2
Serviceability-Alarms and Traces
Serviceability-Introduction
Serviceability-SNMP
Serviceability-Tools
Serviceability-TS
Enhancements and Limitations
CAD-Client Configuration
CAD-Integrated CDA
Configurable Answer Drop Button
Independant Client Configuration Feature
Phone Book Search Nonmodal Feature
Download Cisco Unified Contact Center Express 8.0 Video part1
