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The UCCXD 2.0 course is an update of UCCXD 1.1. The updated class now includes Unified Contact Center Express Release 5.0. UCCXD provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts, the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, and configuration, scripting, troubleshooting and application creation.

Cisco Firewall Video Mentor is a unique video product that provides you with more than five hours of personal visual instruction from best-selling author and lead network engineer David Hucaby. In the 16 videos presented on the DVD, David walks you through common Cisco® firewall configuration and troubleshooting tasks. Designed to develop and enhance hands-on skills, each 10–30 minute video guides you through essential configuration tasks on the Cisco ASA and FWSM platforms and shows you how to verify that firewalls are working correctly.

This course will give you the knowledge and skills necessary to design, install, support, and operate a wireless LAN solution. A CWLSS understands radio technologies associated with WLAN 802.11g standards, WLAN and bridge topologies and applications, can configure WLAN products including access points, bridges, client devices and accessories, and much more.